Town & City Driving Lessons respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us, or enquire about driving lessons, instructor training or independent instructor support.

1. Who we are

Town & City Driving Lessons is a trading name of 1st Intensive Driving Ltd, which is responsible for the personal information covered by this policy.

Address: 10 Portland Road, Selston, Nottinghamshire, NG16 6AU
Email: info@townandcitydrivinglessons.co.uk
Telephone: 0333 7722674
Website: townandcitydrivinglessons.co.uk

Please contact us using these details if you have questions about your information or wish to exercise your data protection rights.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your postcode, location and preferred teaching area.
• Your availability, driving experience and lesson requirements.
• Information about instructor qualifications, training needs or your driving-school business.
• Messages and information you provide through our enquiry forms, email, telephone or WhatsApp.
• Booking, payment and service records where you become a customer.
• Technical information such as your IP address, browser, device and website activity.

Please provide only information relevant to your enquiry. Avoid including medical information, identification documents or other sensitive details in website forms unless we have specifically requested them through an appropriate route.

3. How we use your information

We use personal information to:

• Respond to enquiries and discuss suitable services.
• Arrange driving lessons, instructor training and instructor support.
• Match lesson enquiries with an appropriate instructor.
• Deliver and administer services you have requested.
• Maintain business records and meet legal obligations.
• Handle complaints and resolve disputes.
• Protect our website against misuse, spam and security threats.
• Understand how visitors use our website and improve it, subject to the applicable cookie choices.

Submitting an enquiry does not automatically subscribe you to marketing.

4. Our lawful bases

We use the following lawful bases where applicable:

Contract: To take steps at your request before entering into an agreement and to provide agreed services.

Legitimate interests: To manage enquiries, communicate with customers and instructors, administer our business, protect our website and resolve disputes. We consider your rights when relying on these interests.

Legal obligation: To maintain records and comply with applicable legal requirements.

Consent: Where required for optional cookies, marketing communications or other activities requiring your permission.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

If sensitive personal information is needed to provide a service, we will explain why it is required and identify the additional legal condition for using it.

5. Sharing information with instructors

To respond to a driving-lesson enquiry, we may share relevant details with an instructor who covers your area and may be able to accommodate your requirements.

If we propose referring you to another independent driving school outside our usual arrangements, we will explain the referral and seek your agreement before passing on your contact details.

An independent instructor or driving school may be separately responsible for the information they hold. Their own privacy information will apply to that processing.

Instructor-support enquiries are treated in the strictest confidence. We do not circulate these enquiries among network members or contact your current franchise about them without your permission. Information may still be accessed by people and service providers who need it to handle your enquiry, or disclosed where legally required.

6. Our service providers

We use service providers to operate our website and business, including:

• Hostinger for website hosting and associated hosting services.
• Forminator to collect website form submissions.
• Our email and communication providers to receive and respond to messages.
• Google Analytics, connected through Google Site Kit, for website usage statistics.
• Complianz to manage cookie choices.
• Website security tools, including Wordfence, to help detect and prevent misuse.

Form submissions may be stored within our WordPress website and delivered to us by email. Relevant information may also be included in website backups.

We may disclose information to professional advisers, public authorities or other parties where necessary to meet legal obligations or establish, exercise or defend legal claims.

We do not sell your personal information.

7. Cookies and analytics

Our website uses cookies and similar technologies. Some support essential website functions; others help measure how the website is used.

We use Complianz to manage cookie preferences. You can accept or reject optional cookies and change your choices through the website’s consent controls.

Google Analytics can collect information about pages visited, interactions, devices and approximate location. Our consent configuration is intended to prevent optional analytics from operating until you give the relevant permission.

For details about cookies and their purposes, see the Cookie Policy linked in our cookie banner.

Rejecting optional cookies does not prevent you from submitting an enquiry.

8. WhatsApp and external websites

If you contact us through WhatsApp, your messages are also processed by WhatsApp under its own privacy terms.

Our website contains links to social media and other websites. When you follow those links, the relevant provider’s privacy policy applies to your use of its service.

9. International processing

Some providers, including Google and WhatsApp, may process information outside the United Kingdom.

Where a transfer is subject to UK data protection requirements, an appropriate transfer mechanism is required, such as UK adequacy regulations or approved contractual safeguards.

Contact us if you would like information about the providers and safeguards relevant to your personal information.

10. How long we keep information

We retain information only for as long as needed for its purpose. We determine retention by considering:

• Whether an enquiry remains active and whether follow-up is reasonably necessary.
• The duration of the customer or instructor relationship.
• Applicable accounting, tax and other legal record-keeping requirements.
• Whether records are needed to deal with complaints, disputes or legal claims.
• The period needed to investigate security incidents.
• The configured retention periods for analytics and backups.

Information that is no longer required is deleted or anonymised. Copies held in backups may remain until those backups are replaced or expire.

You can contact us for information about the retention applicable to your records.

11. Keeping information secure

We use technical and organisational measures appropriate to the information we hold, including access controls and website security measures.

Access is limited to people and providers who need information for an authorised purpose. No website or communication system can guarantee complete security.

12. Your rights

Depending on the circumstances and our lawful basis, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion.
• Restrict how your information is used.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

You can object to direct marketing at any time.

To make a request, email info@townandcitydrivinglessons.co.uk . We may need to verify your identity before releasing information. We will respond within the applicable legal time limits.

13. Providing information and automated decisions

You do not have to submit an enquiry or accept optional cookies. However, without suitable contact details and relevant service information, we may be unable to respond or arrange the service you request.

We do not use website enquiries to make solely automated decisions that have legal or similarly significant effects on you.

14. Complaints

Please contact us first if you have concerns about how we handle your information.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Changes to this policy

We may update this policy when our services or information-handling practices change. The latest version will appear on this page with its updated date.